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| Integrated Communications Platform
Corporate-level features and functionality Smaller sites don't have an extensive budget or resources to implement business-transforming communications, although they stand to profit the most from technology upgrades. The InstantOffice system is the fastest route to the tools every office needs in today's competitive market: Internet access, high-speed computer networks, voice messaging, automated attendant features, call management—even call center functionality. With the integrated InstantOffice solution, even smaller offices can afford an advanced communications infrastructure and applications that enable them to operate highly efficiently—and serve customers more effectively. Adaptable applications platform The modular architecture of the InstantOffice system not only integrates with your legacy systems, but also allows you to add higher levels of functionality as your business grows. You purchase only the components you need now for a customized communications system at an off-the-shelf price. Then, with this standards-based platform, you have a natural migration path to next-generation packaged and customized applications from Vertical Networks or other third-party vendors. Your InstantOffice system will continue to keep pace with communications advances with easy, affordable software upgrades and adaptations over time. Low cost of ownership The bottom line: The InstantOffice system reduces the cost and complexity inherent in buying, installing, and maintaining a communications infrastructure. By eliminating the need for multiple boxes from multiple vendors that were never meant to work together, this integrated solution economically unifies the management of all your voice, data, and applications services. You can also take advantage of integrated broadband services, significantly lowering monthly WAN charges. Moreover, you no longer need to have or pay for on-site technical expertise: Multiple InstantOffice systems can be managed remotely via IP. Flexible system choices Choose the InstantOffice system that is right for you. All models support complete voice services, LAN/WAN data networking, high-speed Internet access, IP telephony, and remote management capabilities. InstantOffice 3000 series
Flexible phone choices Choose the mix of IP, digital, and analog phones that is right for your business environment, with minimal restrictions. Easily add or replace phone types as your needs change. IP phones
Voice services
For example, the full-featured, integrated PBX is able to deliver all the sophisticated call handling your office requires—enhancing your callers' experience and increasing your employees' productivity. And because the PBX is packet- and circuit-switched, you can take advantage of both technologies. The automated attendant and voice mail services provide 7x24 intelligent call and fax handling. Integrated messaging, built with full support for e-mail and WAV standards, ensures convenient access to voice messages by phone or e-mail. The InstantOffice system also offers a low-cost, low-risk migration path from traditional telephony to IP telephony using the integrated VoIP gateway. Standards-based IP phones let you extend your InstantOffice system wherever the IP network goes, to reliably support remote teleworkers. You choose the combination of IP, digital and analog phones that's right for your business environment. The integrated VoIP gateway can also be used to carry voice traffic between offices. The InstantOffice Call Assistant software integrates seamlessly with personal information management applications for easy "click-to-dial" and screen-pop functionality. Data networking
The InstantOffice system gives you everything you need to build a high-performance network infrastructure. 10/100 Ethernet capabilities are available for high-performance LANs, which can be connected to other sites or the Internet via the built-in router and high-speed broadband WAN links. The InstantOffice system supports two multiprotocol routing options. The basic routing option supports various dynamic routing choices including OSPF and RIPv2. The integrated Cisco IOS® Technologies option provides full Cisco® compatibility. End-to-end security and privacy features include an integrated firewall, router/route authentication, and data encryption. For streamlined configuration of IP-based networks, the system offers DHCP, DNS, and NAT services. With the optional serial interface, your external router can leverage an integrated voice and data trunk, reducing network costs. You can achieve further savings by using the built-in multiplexer, VoIP gateway, and multiservice networking features that support interactive, time-sensitive applications like desktop videoconferencing. The result: The ideal platform for deploying enhanced data communications services over broadband networks. Applications
Based on the Microsoft Windows NT operating system, tightly integrated InstantOffice applications leverage standard application programming interfaces—such as the Microsoft Telephony Applications Programming Interface (TAPI)—to make it easy to deploy best-of-breed applications from independent software vendors. Now, smaller work sites can build stronger customer relationships using sophisticated communications technology. Customizable software components in the InstantOffice Call Management Suite can help you leverage enterprise-based information and route, queue, and track calls efficiently at branch offices. And the InstantOffice Contact Center by Interactive Intelligence provides a feature-rich, integrated call center solution. In addition to InstantOffice applications and third-party offerings, applications can be tailored to your unique business processes. By certifying existing applications to run on the InstantOffice platform or by designing new solutions, our software experts can put your system on a par with those of your largest competitors. Remote administration and multisite management
Customizable management levels allow you to further reduce costs by assigning simple tasks—routine moves, adds, and changes—to office personnel. By minimizing the technical expertise needed to operate and maintain a communications infrastructure, InstantOffice remote administration features maximize your office resources. Optional InstantOffice MultiSite Manager software offers centralized management of all your InstantOffice systems and associated applications networkwide. A Microsoft Windows-based central control application provides a single, integrated GUI for services that can control tens, hundreds, or thousands of InstantOffice systems. An intelligent agent resides on each system and acts as the virtual system administrator. The software can schedule single events or batch processes of upgrades, updates, back-ups, and reports both regionally and networkwide. Real-time views let you monitor the administration of these tasks as well as logging and tracing data; reports detail each action's status, session logs, and configuration information. The old way: Integrating a communications infrastructure requires piecing together as many as a dozen separate devices from different vendors—and then adding applications such as call center. Branch offices, stores, and small to medium-sized businesses don't have the financial or technical resources to buy, integrate, and maintain this complex range of components and applications. The new way: Branch offices and stores need a simpler, more cost-effective way to communicate—the InstantOffice Integrated Communications Platform. Base system components
* Resource switch card 3 expansion board combines with the resource switch card 3 to form the RS3A, a doublewide card that uses two slots. Maximum of one data card if RS3A is installed. Total number of T1 ports may not exceed two for the 3000 series and four for the 6000 series.
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